At Trita Ayurved, we want you to love every sip of our herbal Uttarakhand teas. If you’re not satisfied with your purchase, please reach out to us within 2 days of delivery for assistance.

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If you received the wrong item:
 

Email us at tritaayurveda@gmail.com or call +91 8979285111 within 2 days of delivery. Our customer support team will promptly help resolve the issue.

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If your item arrived damaged:

Please email your order ID along with a photo of the damaged product to tritaayurveda@gmail.com or call +91 8979285111 within 2 days of delivery. We’ll work quickly to assist you.

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If you simply did not like the product:

Contact us at tritaayurveda@gmail.com or +91 8979285111, and our team will respond within 24 hours to address your concerns.

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Order Cancellation:

Orders can be canceled within 3 hours of placing them. After this window, cancellations cannot be processed.

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Shipping Details:

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• We ship only within India via DTDC courier service.

• Orders are dispatched within 1-2 working days of payment confirmation.

• Delivery typically takes 3-4 working days after dispatch.

• Shipping is free for all prepaid orders. For Cash on Delivery (COD), a shipping charge of INR 60 applies.

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Return and Refund Conditions:

Products may be returned or refunded only if:

• Wrong product delivered

• Expired product delivered

• Damaged product or tampered packaging

• Incomplete order (missing items)

Please allow 36-48 hours for refund processing, which will be credited to the original payment method.

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Returns will NOT be accepted if:

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• Products are opened, used, or altered.

• Original packaging is missing or damaged.

• Return request is made after 7 days from delivery.

• Damaged or missing items are reported after 2 days from delivery.

• Orders placed during promotional offer periods (no cancellations/returns/refunds during offers).

Note: In rare unforeseen circumstances, Trita Ayurved reserves the right to cancel shipments and process refunds if necessary.